A day in the life of Jean-Blaise

In this exclusive interview, we explore the world of Jean-Blaise, an experienced tour guide based in Cape Town. Learn about the challenges and rewards of presenting South Africa’s rich culture and stunning landscapes to visitors from all over the world. Get an inside look at the life of a guide dedicated to sharing his country’s heritage and crafting unforgettable experiences.

My journey as a tour guide began in 2009 when I completed my first certificate. At that time, I was in my third year as a missionary in seminary, and the training gave me practical experience in understanding other cultures. Initially, I saw tourism as a way to supplement my income, inspired by a friend’s passion for the industry. As I spent more time interacting with visitors from around the world, I realized my true calling. I discovered that I’m a people person who thrives on being in the field rather than confined to an office. The dynamic nature of the job, coupled with the opportunity to connect with people from different backgrounds, made me realize that tourism was more than just a career; it was a platform to contribute to my community and the world.

What I love most is bringing joy to people. Why do people travel from all over the world? Because tourism is about leisure — people want to unwind, relax, and savour the beauty of nature!

One of the biggest challenges I face as a tour guide is dealing with unexpected itinerary changes if there is poor communication between me and the consultant. This puts me in a difficult position as I have to manage the client’s expectations.

Another hurdle is overcoming racial prejudice. Despite my professionalism, I have faced discrimination from some clients. For example, a French group once assumed I was white because of my name, Jean-Blaise. When they met me, they were surprised and uncomfortable, but I focused on doing my job. Thankfully, the tour went well, and they later apologized for their initial reaction. It’s disheartening but I have learned to channel this energy into providing exceptional service, ultimately winning over my clients.

Well, you would be surprised at some of the questions I get. For instance, I have had clients who genuinely believed Africa was just one big jungle. They were expecting to see wild animals roaming around the airport. Then there are those who think South Africa is the entire continent. It’s always a bit amusing, but it also opens up great conversations about the diversity of your continent.

I’ve also had people express amazement at my ability to speak French. When I explained that I’m from Congo, a region colonized by the French, they responded, “Oh, so there’s another Africa?” I had to clarify that it’s all the same continent.

Another time, while we were in Eswatini, some clients asked if we could stop by the Royal Family’s house to see the King. When I politely declined, they were quite disappointed. These experiences certainly keep the job interesting. Sometimes I feel less like a tour guide and more like a myth-buster. It’s always rewarding to help people learn more about Africa beyond their initial perceptions.

The most rewarding aspect of my job is seeing the joy on clients’ faces and hearing their positive feedback. Knowing that my work has made their experience memorable is truly satisfying.

I spend my free time doing research and working with non-profit organizations as part of my missionary work.

One morning, after a late finish with clients, I woke to discover that my alarm didn’t go off and I had overslept. Luckily, my clients were also running late, saving me from a stressful start to the day. We ended up sharing a good laugh about the unexpected coincidence.

Yes, I have encountered challenging clients. My approach is rooted in the belief that every guest deserves an exceptional experience. Some travellers come with high expectations, believing that their money entitles them to specific treatment.

To overcome this, I prioritize empathy and open communication. I see myself as a host, welcoming them into my country. When faced with difficult situations, I opt for a calm, direct conversation. For instance, one guest requested additional activities. I explained that while possible, there would be extra costs involved.

Ultimately, it’s about understanding that everyone is human and there might be misunderstandings. By addressing concerns openly, I can turn potential conflicts into positive interactions.

There’s one particular trip that has really stuck with me. It involved a couple I had the privilege of guiding. From the moment they arrived, I noticed that the wife was unusually quiet, not responding to my jokes or attempts at conversation. Concerned, I discreetly asked her husband if everything was alright, but he seemed hesitant to share.

Sensing that something was off, I made it my mission to go above and beyond for them, arranging extra activities and special visits to make their stay special. As the days went by, the husband began to open up. He expressed gratitude for the extra care and attention I had given them. Then, he shared the heartbreaking news: his wife had been diagnosed with stage four cancer and had been given only a month to live by her doctors.

Despite the devastating news, the husband told me that their time with us was one of the most beautiful trips they had ever had. Miraculously, after they returned home, his wife lived for another eight months!

This experience deeply reinforced the importance of being attentive and going the extra mile for guests. The bond I formed with this family has endured, and I have kept in touch with them for the past decade.

My favourite local dish can be found in the Cape Malay community, where you can learn to make samosas, and koeksisters, where clients get to cook for themselves.

The best way to truly experience the culture of Cape Town is by embracing its rich diversity. The Mother City offers a unique blend of cultures, including the Coloured community and the Khoi San people. I personally enjoy taking clients on township tours, which provide deep insight into South Africa’s history.

Cape Town also boasts a stunning variety of landscapes and must-see attractions. From the Big Seven, including Robben Island, the Kirstenbosch Botanical Gardens, Table Mountain, and the Constantia wine region, to Stellenbosch, Boulders Beach with its penguins, and watching the sunset from Signal Hill or the V&A Waterfront — there is something for everyone to enjoy.

One of the biggest misconceptions about Cape Town is the extent of gangsterism. Although Cape Town is often ranked among cities with gang activity, it doesn’t define the city as a whole. This issue affects specific areas, primarily due to poverty and the lingering effects of apartheid. When clients ask, I explain that while gangs do exist, both the police and the local government are working diligently to keep the city safe and secure.

Namibia and Botswana are two places that have captured my heart. The Bushmen culture in Namibia fascinates me, while Botswana offers unparalleled wildlife encounters. As a nature lover, these two destinations are definitely on my bucket list to visit again.

When I first meet my clients, and they express concerns about the safety of the country based on what they have seen in the media, I start by extending a warm welcome. I then provide historical context, explaining Apartheid, its impact on South Africa, and the origin of Bantu people. I also explain the concept of Ubuntu, which means togetherness. This helps them see that the Africa they may have heard about as violent is, in reality, a place filled with inclusivity, love, and forgiveness. It reassures them when they realize, ‘I’m here in this country, and I’m welcomed.’

That’s why I take my clients to places like Marco’s restaurant, where they can experience umqombothi. By sharing this traditional drink, they immerse in the local culture. When visiting townships, I provide them with historical context, which helps ease their concerns. These experiences serve as icebreakers, helping my clients feel comfortable.

My advice to tourists is to be themselves and show appreciation to those around them, like the housekeeping staff, for instance. Always be kind. You never know when someone might lend a hand, like if you forget your wallet. It’s also a good idea to tip 10% on your bill, as some waiters rely on tips for their income. It’s all part of the local culture, and showing gratitude for the service you receive goes a long way in building a positive experience for everyone.

Jean-Blaise’s journey from missionary to his current role as one of Cape Town’s most respected guides is more than a career — it’s a calling. Through his tours, he shares South Africa’s rich culture and landscapes while breaking down misconceptions and connecting with his clients. With a warm smile and unmatched dedication, Jean-Blaise turns each tour into a meaningful experience, proving that guiding is about more than just showing places; it’s a journey of the heart, where life truly is at bliss.

Need a knowledgeable private driver for your South African adventure? Book Jean-Blaise for an unforgettable experience.